Return & Warranty
General Returns
| Purchased from |
Official Website |
Third Party IceSword Resellers |
| Warranty | FREE 1-year warranty. For registration, please see the instruction on product packaging. Please register warranty within 30 days from the date of purchase. | No Warranty |
| Returns | 30-Day | Please contact the reseller |
| Exchange | Immediately Proceed | Please contact the reseller |
| Refund | Full Refund (excludes all shipping fee) | Please contact the reseller |
| Request for Return | info@icesword.us | |
| Support | IceSword Specialist 24/7 Live Chat 1-to-1 real-time support, just send us a message! | Please contact the reseller |
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Refunds will be processed within 7 business days after we receive your return. Purchases made outside of icesword.us are not subject to these policies. Please check the exceptions below. Must include a valid original purchase order number from icesword.us. Purchases made outside of icesword.us are not subject to these policies.
Your item must be in the same condition that you received it, unworn or unused, without any missing contents, and in its original packaging to be eligible for a return. You’ll also need the receipt or proof of purchase. Returned products not in their original packaging with missing contents are subject to a minimum $10 USD restocking fee. Return shipping is at the buyer's cost unless stated otherwise by our support team. Customers will be given a Product Refund—shipping & handling fees will NOT be refunded.
To start a return, you can contact us at info@ icesword.us
If your return is accepted, instructions on how and where to send your package will be provided by the customer service team. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@icesword.us.